Welcome flow
Turn new subscribers into first-time customers with positioning, proof and a clear path to purchase.
Email & Retention
Turn more first-time buyers into repeat customers.
We build Klaviyo retention systems that connect lifecycle messaging, segmentation and merchandising to the customer journey—so more revenue comes from customers you have already paid to acquire.
The opportunity
Acquisition gets expensive when every purchase has to start from zero.
Retention improves the economics of growth by increasing repeat purchase behavior, recovering high-intent sessions and creating a more relevant customer experience after the first order.
Lifecycle architecture
Automations built around buying intent—not a generic email calendar.
Browse abandonment
Re-engage shoppers who showed category or product intent without forcing an immediate discount.
Cart & checkout recovery
Recover high-intent sessions using objection handling, reassurance and merchandising.
Post-purchase
Increase satisfaction, education, cross-sell opportunities and the likelihood of a second order.
Win-back
Identify lapsing customers and reintroduce the brand with relevant reasons to return.
VIP & segmentation
Adapt messaging based on customer value, product affinity, engagement and purchase history.
What we improve
Retention is part strategy, part merchandising and part measurement.
↗Klaviyo account and tracking review
↗Lifecycle flow architecture
↗Segmentation and suppression logic
↗Offer and incentive strategy
↗Email creative and message hierarchy
↗Product recommendations and merchandising
↗Campaign planning
↗Deliverability and performance review
What we measure
The goal is customer value—not simply more sends.
+Repeat purchase rate
+Revenue per recipient
+Flow contribution
+List growth quality
+Unsubscribe rate
+Customer lifetime value signals
The next step